Select Billing Cycle:
Proactive Software Updates
Included with my proactive management plan is a unique service which lets you forget about updating software or wondering if a pop-up notification recommending an update is legitimate. I curate a database of commonly-used applications and approve or review pending updates which are installed automatically on your system. In most cases, I won't even need to connect to your system -- my update service waits until you're not using the computer and installs the updates in my personally approved list. If you encounter update notifications, or have 3rd-party applications which you would like for me to review, you can easily submit a support request to schedule this.
Backup Monitoring
In addition to update management, my proactive support service includes monitoring of backup services. I cannot stress enough the importance of backups, even if you don't think you have important data. Additionally, it is important to consider remote backups if you are only backing up locally. E.g., what happens if your computer and backup drive are lost or stolen? If you are a business customer, keep personal financial information of your own, or are worried about keeping digital photos safe in case of loss/theft/disaster, it is important to back up your important data remotely.
Depending on the amount of data that you need safely backed up, I may be able to provide you with free access to a backup server of my own. Your data is encrypted on your system, compressed, and transported to a secure remote server. If you have a large amount of data, such as media files, I can recommend several very affordable 3rd-party services or packages with me.
Support Access
With a proactive updates and support subscription, you will also have access to contact Taber for general technical support. You will easily be able to submit support requests via my online helpdesk and review updates via the helpdesk and by email. My average response time is less than 20 minutes and most issues are marked as resolved within 24 hours.
It is sometimes difficult for me to accept phone calls and go on-site, so in most cases, remote support and email/text communication works best for both parties. My remote support capabilities make scheduling/obtaining support much easier on your schedule. There are times when you may need my help in person at your home or business, and as such, on-site visits are available on a limited basis for a small charge.
Though there is no hard limit on support requests, my proactive updates and support service is not intended to be a full or part time technical support agent. If we find that your support requests tend to exceed three tickets per month per system, we may want to discuss a more comprehensive solution.